Terms of service

Terms of Service

Last Updated: June 2026

Overview

This website is operated by Hello Nom. Throughout the site, the terms “we”, “us” and “our” refer to Hello Nom. By visiting our website and/or purchasing products from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before accessing or using our website.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your province or territory of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products for any unlawful purpose or violate any applicable laws.

Product Information

We strive to ensure that all product descriptions, images, dimensions, and specifications are accurate. However, slight variations in color, appearance, or packaging may occur due to manufacturing updates, photography lighting, or screen settings.

Our products are intended to be used according to the provided care instructions.

Food Safety & Usage Disclaimer

Hello Nom lunch boxes are designed for food storage and transportation.

Customers are responsible for:

Following all care and cleaning instructions.
Ensuring food is stored and transported safely.
Supervising children when using our products.
Inspecting products regularly for signs of wear or damage.

We are not responsible for food spoilage resulting from improper storage, handling, or transportation.

Orders & Pricing

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased per customer.
Correct pricing errors at any time.
Modify or discontinue products without notice.

Prices are subject to change without notice.

Shipping

Shipping times provided are estimates only.

We are not responsible for delays caused by:

Courier services
Customs processing
Weather conditions
Labor disruptions
Events beyond our reasonable control

Risk of loss transfers to the customer once the order has been delivered to the shipping carrier.

Returns & Refunds

Returns are subject to our Return Policy.

To be eligible for a return:

Items must be unused.
Items must be returned in original packaging.
Return requests must be submitted within the timeframe stated in our Return Policy.

Personalized, final sale, clearance, or promotional items may not be eligible for return.

Warranty Disclaimer

Except where prohibited by law, products are provided "as is" and "as available."

We do not guarantee that:

The website will be uninterrupted.
The website will be error-free.
Products will meet every individual expectation or use case.

Limitation of Liability

To the maximum extent permitted by applicable law, Hello Nom shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.